Shipping
We print and ship from within New Zealand and Australia, depending on the delivery location. Please note, shipping times to rural and remote addresses may vary.
Rest of World shipping is coming soon! But in the meantime, the eBook format is available worldwide.
Please Note: All product prices indicated and payments made on this site are in New Zealand Dollar currency (NZD) and include GST.
SHIPPING FAQS
What are your delivery costs?
Final delivery costs are calculated at checkout. We offer Standard Non-Tracked, Standard Tracked, or Express shipping (if you need things in a hurry).
New Zealand
| Standard Tracked (1 book) |
Express Tracked (1 book) |
|---|---|
| NZD $7.95 (non-rural) | NZD $10.95 (non-rural) |
| NZD $9.95 (rural) | NZD $13.95 (rural) |
| Each additional book purchase thereafter (when added to the same order): | |
| Standard Tracked (per book) |
Express Tracked (per book) |
| NZD $2.00 | NZD $4.00 |
Australia
| Standard Non-Tracked under 500 grams (1 book) |
Standard Tracked over 500 grams (1 book) |
Express Tracked* (1 book) |
|---|---|---|
| (orders over 500 grams* must be sent Standard Tracked) |
||
| NZD $8.95 | NZD $11.95 | From NZD $15.95 |
| Each additional book purchase thereafter (when added to the same order): | ||
| NZD $2.00* | NZD $3.00 | NZD $12.00 |
* All orders are shipped through Australia Post
* Standard Shipping only applies to Australian orders under 500 grams (1-2 softcover books or 1 hardcover book fits within this weight criteria). Any larger orders will automatically require Standard Tracked delivery within Australia.
* Express shipping prices start at NZD $15.95 for one softcover. Due to weight, orders including hardcovers or multiple books, start at $27.95.
How long will my order to take to arrive?
Once your order is confirmed, it will be dispatched from the printer (a notification email will be sent) and then shipped to the destination via the shipping method selected at checkout.
New Zealand
| Region | Standard Tracked Estimate | Express Tracked Estimate |
|---|---|---|
| Non-Rural | 3-5 working days | 1-2 working days |
| Rural | 3-5 working days | 1-2 working days |
Australia
| Region | Standard Non-Tracked Estimate | Standard Tracked Estimate | Express Tracked Estimate |
|---|---|---|---|
| NSW | 2-4 days | 2-4 days | 1-3 days |
| VIC | 2-5 days | 2-5 days | 2-3 days |
| SA | 2-6 days | 2-6 days | 2-5 days |
| ACT | 2-4 days | 2-4 days | 1-2 days |
| TAS | 2-6 days | 2-6 days | 2-4 days |
| QLD (near*) | 2-4 days | 2-4 days | 2-4 days |
| QLD (far*) | 3-16 days | 3-16 days | 3-5 days |
| NT (near*) | 4-7 days | 4-7 days | 2-4 days |
| NT (far*) | 12-13 days | 12-13 days | 6+ days |
| WA | 5-11 days | 5-11 days | 3-5 days |
* QLD (near) - Gold Coast, Brisbane * QLD (far) - Cairns, Mackay, Toowoomba, Townsville, Bundaberg
* NT (near) - Darwin, Alice Springs * NT (far) - NT Country zone
* All orders are shipped through Australia Post
If your country isn’t on this list please contact us to see if we can arrange to ship to your destination. The eBooks are available worldwide.
Please note: Orders are processed every weekday. Weekend orders are processed on a Monday. ‘Days’ means Monday - Friday, excluding public holidays.
Rural and remote addresses may fall outside of the stated delivery timeframes. Delivery may take longer between Christmas and New Year so please order early if you are ordering for the holidays.
Occasionally external factors may mean your order does not arrive in the above timeframe. We will endeavour to contact you as soon as possible if a delay with your order occurs.
Is my delivery trackable?
All deliveries that are sent as Standard Tracked or Express are trackable. We will keep you updated with the progress of your order, but please contact us if you require more details.
How do I get my eBook?
You'll be able to download your eBook in an ePub format which is compatible with Mac, PC, smartphones and tablets. A link to download your eBook will be sent in your order confirmation email. Your eBooks will be stored in the downloads section of your My Big Moments account for you to access and download to your devices.
Do you do bulk orders?
Yes! Contact us directly if you would like to discuss making a bulk order.